merchant_guide:manage-subscriptions-cancel
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— | merchant_guide:manage-subscriptions-cancel [2012/05/13 12:32] (current) – matt | ||
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+ | ====== Cancellations ====== | ||
+ | ===== Who can cancel a subscription ===== | ||
+ | |||
+ | Both customers and merchants can cancel a subscription. | ||
+ | * Customers can cancel a subscription through the SubscriptionBridge Customer Center | ||
+ | * Merchants can cancel a subscription from the subscription details page of the Merchant Center | ||
+ | |||
+ | ===== What happens when a subscription is canceled ===== | ||
+ | |||
+ | When a subscription is canceled, SubscriptionBridge performs the following tasks: | ||
+ | |||
+ | * Contacts the payment gateway used by the //Store// and cancels the recurring billing profile there. | ||
+ | * Sends an [[notifications_list# | ||
+ | * Posts a [[notifications_list_callbackurl# | ||
+ | |||
+ | ===== Reason for cancellation ===== | ||
+ | |||
+ | At the time the subscription is canceled, both the merchants and customers can specify the reason for the cancellation. Merchants can enter both a " | ||
+ | |||
+ | {{: | ||
+ | |||
+ | ===== Cancellation discrepancy ===== | ||
+ | |||
+ | There could be a scenario where the subscription has been canceled through the payment gateway' | ||
+ | |||
+ | * Log into the Merchant Center and locate the subscription | ||
+ | * At the top of the subscription details page, click on //Cancel// | ||
+ | * On the page where you can enter the reason for the cancellation (shown above), there is a checkbox that you can check to indicate that the subscription has already been canceled through the payment gateway. If you check that checkbox, when SubscriptionBridge contacts the payment gateway it will ignore any errors returned by the payment gateway (errors due to the fact that the subscription had already been canceled and cannot be canceled again), and simply update the subscription status in SubscriptionBrdige. |
merchant_guide/manage-subscriptions-cancel.txt · Last modified: 2012/05/13 12:32 by matt