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merchant_guide:manage-subscriptions-cancel [2012/05/13 12:32]
matt
merchant_guide:manage-subscriptions-cancel [2012/05/13 00:00] (current)
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-====== Cancellations ====== +====== Cancellations ======  
- +  
-===== Who can cancel a subscription ===== +===== Who can cancel a subscription =====  
- +  
-Both customers and merchants can cancel a subscription. +Both customers and merchants can cancel a subscription.  
-  * Customers can cancel a subscription through the SubscriptionBridge Customer Center +  * Customers can cancel a subscription through the SubscriptionBridge Customer Center  
-  * Merchants can cancel a subscription from the subscription details page of the Merchant Center +  * Merchants can cancel a subscription from the subscription details page of the Merchant Center  
- +  
-===== What happens when a subscription is canceled ===== +===== What happens when a subscription is canceled =====  
- +  
-When a subscription is canceled, SubscriptionBridge performs the following tasks: +When a subscription is canceled, SubscriptionBridge performs the following tasks:  
- +  
-  * Contacts the payment gateway used by the //Store// and cancels the recurring billing profile there. +  * Contacts the payment gateway used by the //Store// and cancels the recurring billing profile there.  
-  * Sends an [[notifications_list#subscription-canceled|e-mail notification]] to both the customer and the merchant +  * Sends an [[notifications_list#subscription-canceled|e-mail notification]] to both the customer and the merchant  
-  * Posts a [[notifications_list_callbackurl#subscription-canceled|Silent Post to the Callback URL]] (if one has been specified for the //Store//) +  * Posts a [[notifications_list_callbackurl#subscription-canceled|Silent Post to the Callback URL]] (if one has been specified for the //Store//)  
- +  
-===== Reason for cancellation ===== +===== Reason for cancellation =====  
- +  
-At the time the subscription is canceled, both the merchants and customers can specify the reason for the cancellation. Merchants can enter both a "public" reason (which is mentioned on the e-mail sent to the customer and in the subscription summary page) and internal comments (not shown to the customer). +At the time the subscription is canceled, both the merchants and customers can specify the reason for the cancellation. Merchants can enter both a "public" reason (which is mentioned on the e-mail sent to the customer and in the subscription summary page) and internal comments (not shown to the customer).  
- +  
-{{:merchant_guide:subscriptionbridge_sub_cancellation.png|Subscription cancellation screen}} +{{:merchant_guide:subscriptionbridge_sub_cancellation.png|Subscription cancellation screen}}  
- +  
-===== Cancellation discrepancy ===== +===== Cancellation discrepancy =====  
- +  
-There could be a scenario where the subscription has been canceled through the payment gateway's payment management interface and is still active in SubscriptionBridge. The SubscriptionBridge Merchant Center allows you to correct this discrepancy as follows: +There could be a scenario where the subscription has been canceled through the payment gateway's payment management interface and is still active in SubscriptionBridge. The SubscriptionBridge Merchant Center allows you to correct this discrepancy as follows:  
- +  
-  * Log into the Merchant Center and locate the subscription +  * Log into the Merchant Center and locate the subscription  
-  * At the top of the subscription details page, click on //Cancel//+  * At the top of the subscription details page, click on //Cancel//
   * On the page where you can enter the reason for the cancellation (shown above), there is a checkbox that you can check to indicate that the subscription has already been canceled through the payment gateway. If you check that checkbox, when SubscriptionBridge contacts the payment gateway it will ignore any errors returned by the payment gateway (errors due to the fact that the subscription had already been canceled and cannot be canceled again), and simply update the subscription status in SubscriptionBrdige.   * On the page where you can enter the reason for the cancellation (shown above), there is a checkbox that you can check to indicate that the subscription has already been canceled through the payment gateway. If you check that checkbox, when SubscriptionBridge contacts the payment gateway it will ignore any errors returned by the payment gateway (errors due to the fact that the subscription had already been canceled and cannot be canceled again), and simply update the subscription status in SubscriptionBrdige.
C:/Domains/subscrip/wiki.subscriptionbridge.com/wwwroot/sbdata10/attic/merchant_guide/manage-subscriptions-cancel.1336926743.txt.gz · Last modified: 2012/05/13 00:00 (external edit)
 


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