merchant_guide:manage-subscriptions-create-balance
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+ | ====== One-time Charges ====== | ||
+ | ===== Overview ===== | ||
+ | |||
+ | There are scenarios in which you might need to //create a balance// on a customer account that is outside of the regular subscription payment. For example, a customer might owe you some money for certain one-time products or services that you might have provided. Or they might need to make a catch up payment for a previous, failed recurring payment, but the system reports no outstanding balance (e.g. the failed payment occurred before you started using SubscriptionBridge, | ||
+ | |||
+ | In these and other scenarios, you can use the //Add One Time Charge// feature to create an outstanding balance on the account. The amount associated with any //One Time Charge// is not added to the recurring subscription payment. As the name itself indicates, this is intended to be a one-time payment. | ||
+ | |||
+ | ===== Available settings ===== | ||
+ | |||
+ | The first two settings apply to all One Time Charges. | ||
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+ | * **Amount**: enter the amount that the customer needs to pay. | ||
+ | * **Reason**: explain why this charge is being applied. Note that this is not an internal comment, but rather information that will be visible to your customers. | ||
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+ | The following settings only apply to One Time Charges that have already been paid (rare). | ||
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+ | * **Mark as Paid**: if payment has already been made, maybe outside of the system (e.g. in cash or by check), you can still add this //One Time Charge// for tracking purposes, but not trigger an outstanding balance on the subscription by marking the charge as //paid//. | ||
+ | * **Date Paid**: enter the date on which payment has already been received for this //One Time Charge//, if applicable. | ||
+ | |||
+ | ===== Notifying the customer ===== | ||
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+ | Coming soon: you will be able to quickly send a notification message to the customer in order to inform him/her of the new or updated balance. |
merchant_guide/manage-subscriptions-create-balance.txt · Last modified: 2012/05/13 12:23 by matt