merchant_guide:notifications
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merchant_guide:notifications [2009/06/11 19:24] – earlyimpact | merchant_guide:notifications [2012/05/12 21:52] (current) – [Dunning process] matt | ||
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====== Notification Settings ====== | ====== Notification Settings ====== | ||
- | |||
- | FIXME - Add links to SubscriptionBridge API when available to document how " | ||
===== Overview ===== | ===== Overview ===== | ||
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* To the Merchant (e.g. John Smith' | * To the Merchant (e.g. John Smith' | ||
* To the Customer (e.g. Your subscription payment failed because your credit card expired. Click here to update...) | * To the Customer (e.g. Your subscription payment failed because your credit card expired. Click here to update...) | ||
- | * **XML Notifications** \\ XML data is sent to a Silent Post URL specified in the SubscriptionBridge Merchant center | + | * **XML Notifications** |
===== E-mail Notifications ===== | ===== E-mail Notifications ===== | ||
- | There are many scenarios in which e-mail notifications are sent. Whenever a message is sent, SubscriptionBridge uses the settings specified at the Store level under // | + | There are many scenarios in which e-mail notifications are sent ([[notifications_list|view a list]]). Whenever a message is sent, SubscriptionBridge uses the settings specified at the Store level under // |
==== General Settings ==== | ==== General Settings ==== | ||
- | These settings are used whenever an e-mail notification is sent by SubscriptionBridge on your behalf. They are set at the store level. So if you have more than one business running through your SubscriptionBridge account, you can have different settings for each one of them. | + | These settings are used whenever an e-mail notification is sent by SubscriptionBridge on your behalf |
* **From E-mail**: this is the e-mail address that messages will be sent from (e.g. ' | * **From E-mail**: this is the e-mail address that messages will be sent from (e.g. ' | ||
- | * **Silent-Post URL**: this is an optional, advanced setting. It's the URL that SubscriptionBridge sends information to when an event happens. Programmers can receive that information and perform specific tasks (e.g. automatically turn off a customer account due to non-payment). See the SubscriptionBridge documentation for more information. | ||
* **From Name**: the person/ | * **From Name**: the person/ | ||
* **Font Family**: type of font used in the e-mail notifications (this setting maybe overwritten by settings set by the receiving e-mail client software). | * **Font Family**: type of font used in the e-mail notifications (this setting maybe overwritten by settings set by the receiving e-mail client software). | ||
* **Font Size**: size of the font used in the e-mail notifications (this setting maybe overwritten by settings set by the receiving e-mail client software). | * **Font Size**: size of the font used in the e-mail notifications (this setting maybe overwritten by settings set by the receiving e-mail client software). | ||
* **Customer Account Login URL**: Where your customers will log in. If you are using the SubscriptionBridge Customer Center, then select //**Use default**// | * **Customer Account Login URL**: Where your customers will log in. If you are using the SubscriptionBridge Customer Center, then select //**Use default**// | ||
+ | * **Disable Email Notifications**: | ||
+ | * **Post-back URL**: this is an optional, advanced setting. It's the URL that SubscriptionBridge sends information to when an event happens. Programmers can receive that information and perform specific tasks (e.g. automatically turn off a customer account due to non-payment). [[merchant_guide: | ||
+ | ==== Additional Copy for E-mail Templates ==== | ||
- | ==== Custom Messages ==== | + | You can add some additional copy to many of the e-mail notifications sent by SubscriptionBridge ([[notifications_list|view a list of e-mail notifications]]). For example, you may have special instructions on what to do after a trial account has been setup. The additional text is typically shown in the lower section of the notification, |
- | You can add a custom message to many of the notifications sent by SubscriptionBridge. For example, you may have special instructions on what to do after a trial account has been setup. The custom message is typically shown in the lower section of the notification, | + | Some details on each of the custom messages that can be added to the e-mail templates: |
- | Some details on each of the custom messages that can be specified: | + | |
- | + | * **Account Welcome (No Trial)** | |
- | | + | |
- | * **Account Welcome (No Trial)** | + | |
* **Subscription Statement** \\ This is the message that is sent every time a successful subscription payment is processed. Your custom message could include standard information about how you appreciate your customers' | * **Subscription Statement** \\ This is the message that is sent every time a successful subscription payment is processed. Your custom message could include standard information about how you appreciate your customers' | ||
- | * **Unsuccessful Payment** \\ This is the message that is sent after a subscription payment failed. Your custom message | + | * **Unsuccessful Payment** \\ This is the message that is sent after a subscription payment failed. Your additional text could remind customers of what your policies are with regard to failed payments. |
- | * **Subscription Ended** (N/A for ongoing subscriptions) \\ This message is sent when a subscription that included a limited number of subscription occurrences reached the last occurrence. The message is sent after the last payment was processed. This is not a frequent scenario as most subscriptions are setup to be ongoing (i.e. there is no predefined end to the subscription). However, there are cases in which a subscription could only last for a certain time (e.g. a year-long subscription to a magazine, paid monthly). Your custom message | + | * **Subscription Ended** (N/A for ongoing subscriptions) \\ This message is sent when a subscription that included a limited number of subscription occurrences reached the last occurrence. The message is sent after the last payment was processed. This is not a frequent scenario as most subscriptions are setup to be ongoing (i.e. there is no predefined end to the subscription). However, there are cases in which a subscription could only last for a certain time (e.g. a year-long subscription to a magazine, paid monthly). Your additional copy could include information on how to reactivate the subscription. |
* **Subscription Canceled Automatically** (Billing Reasons) \\ This message is sent when a subscription is canceled automatically by the system after a certain amount of time following failed payments. You custom message could remind the customer of why the subscription was canceled, referencing your Terms and Conditions of use. | * **Subscription Canceled Automatically** (Billing Reasons) \\ This message is sent when a subscription is canceled automatically by the system after a certain amount of time following failed payments. You custom message could remind the customer of why the subscription was canceled, referencing your Terms and Conditions of use. | ||
- | |||
==== Message/ | ==== Message/ | ||
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* **Balance Due** \\ You can specify when the system will send a reminder to the customer that a subscription payment failed and that there is an outstanding balance. | * **Balance Due** \\ You can specify when the system will send a reminder to the customer that a subscription payment failed and that there is an outstanding balance. | ||
* **Balance Due: Final Notice** \\ A final reminder sent to the customer that there is an outstanding balance and that certain events might happen if the balance is not paid (e.g. access to certain products/ | * **Balance Due: Final Notice** \\ A final reminder sent to the customer that there is an outstanding balance and that certain events might happen if the balance is not paid (e.g. access to certain products/ | ||
+ | * **Balance Due: Action Taken** \\ This notification tells the customer that the events mentioned in the " | ||
* **Subscription Canceled** \\ Sent if you want the system to automatically cancel the subscription if payment is still outstanding after the number of days specified. | * **Subscription Canceled** \\ Sent if you want the system to automatically cancel the subscription if payment is still outstanding after the number of days specified. | ||
- | <note important> | + | <note important> |
+ | |||
+ | ==== Dunning process ==== | ||
+ | |||
+ | Some of the notification settings allow you to control the " | ||
+ | |||
+ | * Define when customer should be contacted | ||
+ | * What additional language should be included in those messages (e.g. to clarify what happens if payment is not received) | ||
+ | * Whether or not the subscription should be canceled at the end of the dunning process | ||
+ | |||
+ | |||
+ | |||
+ | Note that the customer receives a notification at the time the payment fails. So the second, " | ||
+ | |||
+ | Particularly important is the " | ||
+ | |||
+ | ==== Related articles ==== | ||
+ | * [[merchant_guide: | ||
+ | * [[merchant_guide: |
merchant_guide/notifications.1244762676.txt.gz · Last modified: 2009/08/16 00:00 (external edit)