merchant_guide:notifications
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merchant_guide:notifications [2010/04/15 20:56] – earlyimpact | merchant_guide:notifications [2012/05/12 21:52] (current) – [Dunning process] matt | ||
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* **Font Size**: size of the font used in the e-mail notifications (this setting maybe overwritten by settings set by the receiving e-mail client software). | * **Font Size**: size of the font used in the e-mail notifications (this setting maybe overwritten by settings set by the receiving e-mail client software). | ||
* **Customer Account Login URL**: Where your customers will log in. If you are using the SubscriptionBridge Customer Center, then select //**Use default**// | * **Customer Account Login URL**: Where your customers will log in. If you are using the SubscriptionBridge Customer Center, then select //**Use default**// | ||
- | * **Callback | + | * **Disable Email Notifications**: |
+ | * **Post-back | ||
+ | ==== Additional Copy for E-mail Templates ==== | ||
- | ==== Custom Messages ==== | + | You can add some additional copy to many of the e-mail notifications sent by SubscriptionBridge ([[notifications_list|view a list of e-mail notifications]]). For example, you may have special instructions on what to do after a trial account has been setup. The additional text is typically shown in the lower section of the notification, |
- | You can add a custom message | + | Some details on each of the custom messages that can be added to the e-mail |
- | Some details on each of the custom messages that can be specified: | + | |
- | + | * **Account Welcome (No Trial)** | |
- | | + | |
- | * **Account Welcome (No Trial)** | + | |
* **Subscription Statement** \\ This is the message that is sent every time a successful subscription payment is processed. Your custom message could include standard information about how you appreciate your customers' | * **Subscription Statement** \\ This is the message that is sent every time a successful subscription payment is processed. Your custom message could include standard information about how you appreciate your customers' | ||
- | * **Unsuccessful Payment** \\ This is the message that is sent after a subscription payment failed. Your custom message | + | * **Unsuccessful Payment** \\ This is the message that is sent after a subscription payment failed. Your additional text could remind customers of what your policies are with regard to failed payments. |
- | * **Subscription Ended** (N/A for ongoing subscriptions) \\ This message is sent when a subscription that included a limited number of subscription occurrences reached the last occurrence. The message is sent after the last payment was processed. This is not a frequent scenario as most subscriptions are setup to be ongoing (i.e. there is no predefined end to the subscription). However, there are cases in which a subscription could only last for a certain time (e.g. a year-long subscription to a magazine, paid monthly). Your custom message | + | * **Subscription Ended** (N/A for ongoing subscriptions) \\ This message is sent when a subscription that included a limited number of subscription occurrences reached the last occurrence. The message is sent after the last payment was processed. This is not a frequent scenario as most subscriptions are setup to be ongoing (i.e. there is no predefined end to the subscription). However, there are cases in which a subscription could only last for a certain time (e.g. a year-long subscription to a magazine, paid monthly). Your additional copy could include information on how to reactivate the subscription. |
* **Subscription Canceled Automatically** (Billing Reasons) \\ This message is sent when a subscription is canceled automatically by the system after a certain amount of time following failed payments. You custom message could remind the customer of why the subscription was canceled, referencing your Terms and Conditions of use. | * **Subscription Canceled Automatically** (Billing Reasons) \\ This message is sent when a subscription is canceled automatically by the system after a certain amount of time following failed payments. You custom message could remind the customer of why the subscription was canceled, referencing your Terms and Conditions of use. | ||
==== Message/ | ==== Message/ | ||
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* **Subscription Canceled** \\ Sent if you want the system to automatically cancel the subscription if payment is still outstanding after the number of days specified. | * **Subscription Canceled** \\ Sent if you want the system to automatically cancel the subscription if payment is still outstanding after the number of days specified. | ||
- | <note important> | + | <note important> |
+ | |||
+ | ==== Dunning process ==== | ||
+ | |||
+ | Some of the notification settings allow you to control the " | ||
+ | |||
+ | * Define when customer should be contacted | ||
+ | * What additional language should be included in those messages (e.g. to clarify what happens if payment is not received) | ||
+ | * Whether or not the subscription should be canceled at the end of the dunning process | ||
+ | |||
+ | |||
+ | |||
+ | Note that the customer receives a notification at the time the payment fails. So the second, " | ||
+ | |||
+ | Particularly important is the " | ||
==== Related articles ==== | ==== Related articles ==== |
merchant_guide/notifications.1271379404.txt.gz · Last modified: 2010/04/15 00:00 (external edit)