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| merchant_guide:notifications [2011/03/07 14:50] – [Related articles] earlyimpact | merchant_guide:notifications [2012/05/12 21:52] (current) – [Dunning process] matt |
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| * **Font Size**: size of the font used in the e-mail notifications (this setting maybe overwritten by settings set by the receiving e-mail client software). | * **Font Size**: size of the font used in the e-mail notifications (this setting maybe overwritten by settings set by the receiving e-mail client software). |
| * **Customer Account Login URL**: Where your customers will log in. If you are using the SubscriptionBridge Customer Center, then select //**Use default**//. If you are using the SubscriptionBridge API and managing subscriptions in your own customer account management system, enter the login URL for that system under //**Use the following URL**//. This second option should only be selected by advanced users. | * **Customer Account Login URL**: Where your customers will log in. If you are using the SubscriptionBridge Customer Center, then select //**Use default**//. If you are using the SubscriptionBridge API and managing subscriptions in your own customer account management system, enter the login URL for that system under //**Use the following URL**//. This second option should only be selected by advanced users. |
| * **Callback URL**: this is an optional, advanced setting. It's the URL that SubscriptionBridge sends information to when an event happens. Programmers can receive that information and perform specific tasks (e.g. automatically turn off a customer account due to non-payment). [[merchant_guide:notifications_list_callbackurl|View a list of XML notifications sent to the Callback URL]]. | * **Disable Email Notifications**: this is an optional feature that will allow you to disable emails to either the merchant, customer, or both. |
| | * **Post-back URL**: this is an optional, advanced setting. It's the URL that SubscriptionBridge sends information to when an event happens. Programmers can receive that information and perform specific tasks (e.g. automatically turn off a customer account due to non-payment). [[merchant_guide:notifications_list_callbackurl|View a list of XML notifications sent to the Callback URL]]. |
| ==== Additional Copy for E-mail Templates ==== | ==== Additional Copy for E-mail Templates ==== |
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| * Whether or not the subscription should be canceled at the end of the dunning process | * Whether or not the subscription should be canceled at the end of the dunning process |
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| {{:merchant_guide:sb_dunning_notifications.png|SubscriptionBridge notifications for dunning process}} | |
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| Note that the customer receives a notification at the time the payment fails. So the second, "Balance Due" notification should be sent a few days after the payment failed. If all notifications are sent, the customer will have received 3 messages before any action is taken (notification of failed payment at the time the payment is processd, "Balance Due" notification after N days, "Balance Due: Final Notice" notification after some additional time). | Note that the customer receives a notification at the time the payment fails. So the second, "Balance Due" notification should be sent a few days after the payment failed. If all notifications are sent, the customer will have received 3 messages before any action is taken (notification of failed payment at the time the payment is processd, "Balance Due" notification after N days, "Balance Due: Final Notice" notification after some additional time). |
