merchant_guide:notifications_list
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merchant_guide:notifications_list [2012/05/23 22:19] – [5. Transaction NOT Successful] matt | merchant_guide:notifications_list [2012/05/24 00:12] (current) – [13. Payment Reminder] matt | ||
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* (6.a) Sent to Customer: "Thank You" message for Balance Paid. Subscription Account Statement. | * (6.a) Sent to Customer: "Thank You" message for Balance Paid. Subscription Account Statement. | ||
* (6.b) Send to Merchant: notification of successful customer payment against outstanding balance | * (6.b) Send to Merchant: notification of successful customer payment against outstanding balance | ||
- | ==== 7. Subscription | + | ==== 7. Balance |
* Scenario: one or more subscription payments did not go through successfully. Therefore, there is an outstanding balance on the account. The customer has not paid the balance and a certain number of days have passed (where " | * Scenario: one or more subscription payments did not go through successfully. Therefore, there is an outstanding balance on the account. The customer has not paid the balance and a certain number of days have passed (where " | ||
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* (11.a) Sent to Customer: Notification of expiring credit card | * (11.a) Sent to Customer: Notification of expiring credit card | ||
* (11.b) Sent to Customer: Notification credit card has expired | * (11.b) Sent to Customer: Notification credit card has expired | ||
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+ | ==== 12. ==== | ||
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+ | ==== 13. Reminders ==== | ||
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+ | * Scenario: The system detects that the next payment date is approaching and sends the customer a reminder. This is useful with long subscription periods in which the customer may forget they are still subscribed. It also helps reduce chargebacks. | ||
+ | * Messages: | ||
+ | * (13.a) Sent to Customer: Notification of upcoming payment | ||
+ | * (13.b) Sent to Customer: Notification of upcoming renewal | ||
+ | |||
===== Related articles ===== | ===== Related articles ===== |
merchant_guide/notifications_list.txt · Last modified: 2012/05/24 00:12 by matt