merchant_guide:notifications_list
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merchant_guide:notifications_list [2010/06/07 22:11] – matt | merchant_guide:notifications_list [2012/05/24 00:12] (current) – [13. Payment Reminder] matt | ||
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===== List of e-mails sent ===== | ===== List of e-mails sent ===== | ||
- | ==== 1. Thank You ==== | + | ==== 1. Confirmation Email ==== |
- | * Scenario: | + | * Scenario: |
* Messages: | * Messages: | ||
- | * (1.a) Sent to Customer: | + | * (1.a) Sent to Customer: |
- | * (1.b) Sent to Customer: | + | * (1.b) Sent to Customer: |
- | * (1.c) Sent to Merchant: | + | * (1.c) Sent to Merchant: |
+ | * (1.d) Sent to Merchant: New Trial Subscription Message | ||
==== 2. Trial To Expire ==== | ==== 2. Trial To Expire ==== | ||
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* (3.b) Sent to Merchant: notification of change in subscription status | * (3.b) Sent to Merchant: notification of change in subscription status | ||
- | ==== 4. Transaction | + | ==== 4. Successful |
* Scenario: Regular subscription payment, charged successfully. This is not a payment receipt, since SubscriptionBridge is not the payment processor. A separate payment receipt might be sent directly by the payment gateway. This notification is instead a " | * Scenario: Regular subscription payment, charged successfully. This is not a payment receipt, since SubscriptionBridge is not the payment processor. A separate payment receipt might be sent directly by the payment gateway. This notification is instead a " | ||
* Messages: | * Messages: | ||
- | * (4.a) Sent to Customer: | + | * (4.a) Sent to Customer: |
- | * (4.b) Sent to Customer: | + | * (4.b) Sent to Customer: |
- | * (4.c) Sent to Merchant: | + | * (4.c) Sent to Merchant: |
- | + | ==== 5. Unsuccessful Payment | |
- | ==== 5. Transaction NOT Successful | + | |
* Scenario: Regular subscription payment that does not go through successfully. A separate " | * Scenario: Regular subscription payment that does not go through successfully. A separate " | ||
* Messages: | * Messages: | ||
* (5.a) Sent to Customer: Payment NOT OK -> Action to take | * (5.a) Sent to Customer: Payment NOT OK -> Action to take | ||
- | * (5.b) Sent to Merchant: | + | * (5.b) Sent to Merchant: |
==== 6. Subscription Balance Paid ==== | ==== 6. Subscription Balance Paid ==== | ||
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* (6.a) Sent to Customer: "Thank You" message for Balance Paid. Subscription Account Statement. | * (6.a) Sent to Customer: "Thank You" message for Balance Paid. Subscription Account Statement. | ||
* (6.b) Send to Merchant: notification of successful customer payment against outstanding balance | * (6.b) Send to Merchant: notification of successful customer payment against outstanding balance | ||
- | ==== 7. Subscription | + | ==== 7. Balance |
* Scenario: one or more subscription payments did not go through successfully. Therefore, there is an outstanding balance on the account. The customer has not paid the balance and a certain number of days have passed (where " | * Scenario: one or more subscription payments did not go through successfully. Therefore, there is an outstanding balance on the account. The customer has not paid the balance and a certain number of days have passed (where " | ||
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* (11.a) Sent to Customer: Notification of expiring credit card | * (11.a) Sent to Customer: Notification of expiring credit card | ||
* (11.b) Sent to Customer: Notification credit card has expired | * (11.b) Sent to Customer: Notification credit card has expired | ||
+ | |||
+ | ==== 12. ==== | ||
+ | |||
+ | ==== 13. Reminders ==== | ||
+ | |||
+ | * Scenario: The system detects that the next payment date is approaching and sends the customer a reminder. This is useful with long subscription periods in which the customer may forget they are still subscribed. It also helps reduce chargebacks. | ||
+ | * Messages: | ||
+ | * (13.a) Sent to Customer: Notification of upcoming payment | ||
+ | * (13.b) Sent to Customer: Notification of upcoming renewal | ||
+ | |||
===== Related articles ===== | ===== Related articles ===== |
merchant_guide/notifications_list.1275963065.txt.gz · Last modified: 2010/06/07 00:00 (external edit)