Differences

This shows you the differences between two versions of the page.

--- merchant_guide:packages [2009/07/08 19:28] – earlyimpact
+++ merchant_guide:packages [2012/08/13 05:22] (current) – [Main Feature Properties] earlyimpact
@@ Line 1: / Line 1: @@
-====== Adding and Editing Packages ======
+====== Packages ======
 ===== What a Package is =====
@@ Line 17: / Line 17: @@
 ==== Main Feature Properties ====
-  * **Plan** \\ Select the //Plan// that you would like to use for this Package. If you don't remember the properties of a specific //Plan//, select it and click on //Display Selected Plan's Details// to load a window that shows you details about it. If you want to create a new //Plan//, you can do so without leaving this page by clicking on the //Add Plan// link: a window will appear and allow you to enter the new Plan's details (refer to [[plans|Adding & Editing Plans]] for instructions). When you save it, the new Plan will appear in the Plan drop-down menu.
+  * **Plan** \\ Select the //Plan// that you would like to use for this Package. If you don't remember the properties of a specific //Plan//, select it and click on //Display Selected Plan's Details// to load a window that shows you details about it. If you want to create a new //Plan//, you can do so without leaving this page by clicking on the //Add Plan// link: a window will appear and allow you to enter the new Plan's details (refer to [[products#plans|Adding & Editing Plans]] for instructions). When you save it, the new Plan will appear in the Plan drop-down menu.
   * **Product** \\ Shows the //Product// based on which you are creating a //Package//
   * **Store** \\ Shows the //Store// for which you are creating a //Package//
@@ Line 23: / Line 23: @@
 If the selected Plan includes a Trial Period, the following two fields will be displayed (the second one applies only if the Package includes a shipping product).
   * **Trial Price** \\ Enter the price that customers will pay for this Package during the Trial Period. For example, if you want to offer a 30% discount for the first 2 months of a monthly, ongoing subscription to a certain product or service, in the Trial Price you will enter a price that is 30% off the "Price" entered above (i.e. 30% of the Package Price).
   * **Trial Shipping Is Free** \\ This feature allows you to reduce the shipping charge associated with a subscription that includes a Product that requires shipping. For example, if you wanted to provide a free trial for a certain subscription, and the Product included in the subscription has\d a shipping charge associated with it, this setting would allow you to set that shipping charge to 0 for the Trial Period. If the Trial Price is also 0, the customer will be given a completely free trial.
 ==== Names & Descriptions ====
-SubscriptionBridge supports a multi-lingual front-end (the Merchant Center, instead, is only available in English at this time). Therefore, you can add //Names// & //Descriptions// for your Products in each of the languages that you have activated for your store.
+SubscriptionBridge supports a multi-lingual front-end (the Merchant Center, instead, is only available in English at this time). Therefore, you can add //Names// & //Descriptions// for your Packages in each of the languages that you have activated for your store.
-To do so, navigate to the Features page as described above, and then click on //Names & Descriptions//. On the page that is displayed to you, click on the "Add New Name/Description" button to add a **Feature Name** and a **Description** in each of the languages that you have activated for the selected Store. For example, in the picture below the Store has English, Italian, and Spanish as the active languages, and therefore names and descriptions were entered for each of them.
+To do so, navigate to the Packages page as described above, and then click on //View/Edit// in the //Descriptions// column. On the page that is displayed, click on the "Add New Description" button to add the following information (the screen shot below gives a graphical example of how this information is shown in the [[simpleintegration:simpleintegration|SubscriptionBridge shopping cart]]).
-{{:merchant_guide:screenshot153.jpg|Enter a name and a description for any Feature in all the Languages active on the Store}}
+{{:merchant_guide:sb_cart_screenshot.gif|Visual example of package name and descriptions}}
-On the //Add New Name/Description// page...
   * **Language** \\ Select a language from the list of active languages for the Store. Languages for which you have already entered a name/description are not shown.
-  * **Name** \\ Enter a name for this Feature in the Language you have selected. This entry is shown to customers in the SubscriptionBridge front-end (e.g. in the SubscriptionBridge Shopping Cart, Customer Center and in e-mail Notifications).
+  * **Package Name** \\ Enter a name for this Package in the Language you have selected. The package name is shown to customers in all e-mails and other customer-facing pages (e.g. in the SubscriptionBridge Shopping Cart, Customer Center and in all e-mail Notifications).
-  * **Description** \\ Enter a description for this Feature in the language you have selected. This entry is shown to customers in the SubscriptionBridge front-end.
+  * **Trial Name** \\ Enter a friendly name for the Trial Period (e.g. "Summer Special - 2 Months at 50% Off"). This is used in e-mail notifications sent by SubscriptionBridge.
+  * **Trial Description** \\ Enter a short description to better explain to customers and prospects what the Trial Period offers (e.g. "Join our gym before September 30 and enjoy 2 months at 50% off the regular membership fee. Only available to new customers that were not gym members in the last 12 months."). The Trial Description is shown:
+    * In the SubscriptionBridge shopping cart (see screen shot above)
+    * In an integrated shopping cart via the [[developer_guide:developer_guide:terms_widget|Terms Widget]]
+    * In e-mails notifications that include information on the Trial
+Here is an example of Trial Name and Description shown in an e-mail notification:
+{{:merchant_guide:sb_email_trialnamedesc.gif|Example of how Trial Name and Description are shown in email notifications}}
 Once you have added //names// and //descriptions// in multiple languages, the //Names/Descriptions// page will present them using a tabbed layout where each tab corresponds to a different language. To edit any of the entries, click on the tab that represents the language that you need to edit, and click on the //Edit// icon ({{:merchant_guide:edit.gif|Edit Icon}}).
@@ Line 70: / Line 76: @@
 {{:merchant_guide:screenshot154.jpg|Features added to a Package}}
+===== Deleting Packages =====
+Packages can be deleted only until they have been subscribed to. That is: until a customer has purchased a subscription that is associated with a certain package. If a //Package// has been purchased (i.e. there is at least one subscription that is associated with that //Package//), the //Package// can no longer be removed from SubscriptionBridge.
+To delete a package:
+  * Click on //Stores// in the Merchant Center navigation
+  * Select the //Store// that you wish to work with
+  * In the //Packages// section, mouse over //Packages//. The system will display a preview of the //Packages// you added to that Store. Click on the link to load the list of //Packages//.
+  * Check the checkbox in the right-side column of the //Packages(s)// you wish to remove, and click on the //Delete Selected Records// button to remove the selected //Packages//. Please note the following:
+    * //Packages// can only be deleted when not used in a subscription.
+    * When a //Package// is associated with one or more subscriptions, the checkbox is not shown.
+    * When no //Packages// can be deleted, the //Delete Selected Records// button is not shown on the page.
+===== Selling a Package =====
+Now that you have created one or more subscription packages, you can immediately start selling them, if you wish to do so. With SubscriptionBridge, this is as easy as placing a link on any Web page, e-mail message, blog, etc.
+  * See: [[links|Package Links]]
-===== Related Articles =====
+Customers will purchase the subscription package (i.e. subscribe to the product or service that you are selling) using the SubscriptionBridge shopping cart, which is automatically personalized with your logo. This is what we refer to here as the "[[:simpleintegration:simpleintegration|Simple Integration]]" of SubscriptionBridge with your business.
-  * [[products|Adding and Editing Products]]
+If you wish customers to go through a separate checkout process, you will want to use the "[[:advancedintegration:advancedintegration|Advanced Integration]]" or one of the [[:cartintegration:cartintegration|ready-to-go integrations]] with existing e-commerce systems.
-  * [[plans|Adding and Editing Plans]]
-  * [[features|Adding and Editing Features]]