Table of Contents
Who can cancel a subscription
Both customers and merchants can cancel a subscription.
What happens when a subscription is canceled
When a subscription is canceled, SubscriptionBridge performs the following tasks:
Reason for cancellation
At the time the subscription is canceled, both the merchants and customers can specify the reason for the cancellation. Merchants can enter both a “public” reason (which is mentioned on the e-mail sent to the customer and in the subscription summary page) and internal comments (not shown to the customer).
There could be a scenario where the subscription has been canceled through the payment gateway's payment management interface and is still active in SubscriptionBridge. The SubscriptionBridge Merchant Center allows you to correct this discrepancy as follows:
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