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Table of Contents
CancellationsWho can cancel a subscriptionBoth customers and merchants can cancel a subscription.
What happens when a subscription is canceledWhen a subscription is canceled, SubscriptionBridge performs the following tasks:
Reason for cancellationAt the time the subscription is canceled, both the merchants and customers can specify the reason for the cancellation. Merchants can enter both a “public” reason (which is mentioned on the e-mail sent to the customer and in the subscription summary page) and internal comments (not shown to the customer). Cancellation discrepancyThere could be a scenario where the subscription has been canceled through the payment gateway's payment management interface and is still active in SubscriptionBridge. The SubscriptionBridge Merchant Center allows you to correct this discrepancy as follows:
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