no way to compare when less than two revisions

Differences

This shows you the differences between two versions of the page.

@@ Line 1: / Line 1: @@
+====== Managing a Subscription: canceling a subscription ======
+===== Who can cancel a subscription =====
+Both customers and merchants can cancel a subscription.
+  * Customers can cancel a subscription through the SubscriptionBridge Customer Center
+  * Merchants can cancel a subscription from the subscription details page of the Merchant Center
+===== What happens when a subscription is canceled =====
+When a subscription is canceled, SubscriptionBridge performs the following tasks:
+  * Contacts the payment gateway used by the //Store// and cancels the recurring billing profile there.
+  * Sends an [[notifications_list#subscription-canceled|e-mail notification]] to both the customer and the merchant
+  * Posts a [[notifications_list_callbackurl#subscription-canceled|Silent Post to the Callback URL]] (if one has been specified for the //Store//)
+===== Reason for cancellation =====
+At the time the subscription is canceled, both the merchants and customers can specify the reason for the cancellation. Merchants can enter both a "public" reason (which is mentioned on the e-mail sent to the customer and in the subscription summary page) and internal comments (not shown to the customer).